Office 365: Creating Contacts in Exchange Online

Published On November 5, 2015 | Office 365 & Cloud

With Exchange Online, unlike with simple POP3/IMAP4 mail services, it’s possible to create contacts that are available to all of your users.

So, let’s say you have several key customer contacts or a number of contacts for one customer, you can add these to Exchange Online and make them all available to your users through Office Outlook or Outlook Web App.

Exchange Online Recipients

The first thing you need to do is find the Exchange Online recipient options:

  • Login to the Office 365 portal and go to the Admin app
  • Next, in the left hand menus, choose ADMIN > Exchange to take you to the Exchange admin center
  • Under recipients, select  contacts

The reason for adding contacts and groups directly into Exchange Online and not through Office 365 is that there are more fields available for information about your contacts from the start.  With the Office 365 portal there is an option to add more details which takes you to Exchange Online.

Creating Contacts

To create a contact in Exchange Online;

  • Select recipients then contacts
  • Click the New button and select Mail Contact
  • Next complete the details about the contact and click Save

When you add a contact you can only add basic details.  If, once you’ve saved a contact, you edit the contact you are presented with many more fields.  The alias field must be unique so if what you provide matches another another mail-enabled object you will see an error.

The contacts you add will filter down to your users who use Office Outlook.  This process can take 24 hours and depends on when your users download the Offline Global Address List.

Please also find attached an Office 365 Awareness Newsletter explaining sharing files using OneDrive for Business which can be forwarded straight to your users.

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GRAHAM WATKINSGraham Watkins is the CTO of Auric Consulting, based in Cape Town.


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